Frequently Asked Questions

Shipping

Yes we ship worldwide, depending on your location there may be import taxes.
Preorder items take 1-4 months to produce. Once they are produced they are shipped within 1-3 business days after the item is packaged.
For more information about production times, see the FAQ- Why do preorder kits take so long to produce?
Once the package is shipped we are no longer in control of the item and can only view updates through the tracking provided by the shipping carrier.
There are a lot of variables to take into account for preorder kits. Parts ordering, shipping wait times, packaging manufacturing and delivery, part sorting, parts that receive printing and quality control, all add up to extended lead times. With all the moving parts it can take anywhere from 1-4 months depending on the kit complexity and size.

Contact us through email at info@thebrickservice.com and we can assist you with your kit! Please refrain from contacting through DM on social media about order issues as your message may be missed.
If you have received a part that has slipped through quality control please email info@thebrickservice.com a photo of your part or figure and we can assist you further!
Yes! We accept returns within 30 days of the tracking number delivery notice. We will NOT accept returns if the branded store packaging has been opened or tampered with in any form.
Please inspect your item upon delivery, if there are any issues contact us immediately at info@thebrickservice.com so we can evaluate and correct the problem.
There is a 15% restocking fee for canceled or returned orders.

All kits and figures contain genuine parts. We also supply high-quality custom elements that are available for purchase and/or are included in kits that are not from LEGO®.
Not all kits will be preorder. We will have select kits that will be in-stock and ready to ship right off the self (inventory dependent).
We would love to think so! We have many kits constantly in the works and are creating a continuous stream of new release kits to keep things fresh. With that said, we are definitely open to circling back to previous releases if enough are interested.
We do not, in any shape or form, endorse or allow the selling or trading of kit instructions. Doing so is stealing intellectual property and will damage the health and integrity of The Brick Service's operations and team.
All kits contain new condition genuine LEGO® parts and are sourced through third-party options. Part prices are subject to open market competition and we as the purchaser are at the will of the market price. Part price is a major factor but not the only one. The time dedicated to creating high-quality and accurate models along with sorting and packaging all the parts, takes an immense amount of effort. Unfortunately, there are a lot of factors that contribute to the high prices associated with custom building kits.
You are free to order as many as you’d like as long as the item is available.

We love new ideas and suggestions! Although we can’t promise it will come to life, please send them to info@thebrickservice.com for review.
Unfortunately, we cannot take on 1 off sales. If you are a business looking for a special commission please contact info@thebrickservice.com and we can further discuss the request.